Shipping Policy

Effective Date: 12 April, 2025

Thank you for shopping at Mannat Couture. We are committed to delivering your favorite ethnic wear to your doorstep with care and efficiency. This Shipping Policy outlines the terms and conditions regarding shipping, handling, delivery timelines, and more.

1. Shipping Availability

Currently, Mannat Couture ships only within India. We are working towards expanding to international destinations in the near future.

2. Shipping Carriers

We partner with a range of trusted and reputed delivery service providers, including but not limited to:

• Delhivery

• Bluedart

• Ekart

• India Post

• Other regionally reliable courier services

We choose shipping partners based on speed, reliability, and efficiency.

3. Shipping Charges

We offer a flexible shipping policy based on product type, promotions, and order value:

• Free Shipping on select items or during promotional campaigns

• Flat-rate or Tiered Shipping based on product, order size, or destination

• Exact shipping charges (if any) are displayed on the product page or at checkout

4. Order Processing Time

All orders are processed within 24 hours (1 business day) from the time of purchase. You will receive a confirmation email and shipping details once your order is dispatched.

5. Delivery Timelines

Estimated delivery times depend on your delivery location:

• Metro Cities: Typically delivered within 4–6 working days

• Non-Metro/Rural Areas: May take up to 7–10 working days

• Delays may occur due to weather conditions, address issues, or courier constraints.

Please note: Delivery does not occur on Sundays or public holidays, though some orders may still arrive on these days.

6. Order Tracking

Once your order is shipped, we’ll provide a tracking link via email or SMS so you can monitor the status of your delivery in real time.

7. Express or Expedited Shipping

At present, we do not offer express or same-day delivery options. However, we always strive to use the fastest available shipping methods to get your order to you as quickly as possible.

8. Shipping to Remote Areas

We do not charge extra for remote delivery locations, provided the address is serviceable by our delivery partners. If your area is non-serviceable, you will be informed at checkout.

9. Packaging Quality

To ensure your ethnic wear reaches you in perfect condition:

• We use high-quality, tamper-proof packaging

• All garments are carefully packed to prevent any damage or creasing during transit

We may offer eco-friendly or gift packaging based on material availability and special requests.

10. Bulk & Custom Orders

Bulk or custom orders follow a separate shipping process. Please contact us for delivery timelines, shipping charges, and packaging requirements related to bulk purchases.

11. Shipping Restrictions

There may be location-specific restrictions due to logistic limitations. Customers can check the availability of delivery to their address at checkout.

12. Shipping Delays

While we aim for timely delivery, some delays may occur due to:

• Bad weather

• Natural disasters

• Courier delays

• Incorrect/incomplete address

We are not liable for delays due to reasons beyond our control, but we’ll do our best to assist in every situation.

13. Delayed Orders

If your order hasn’t arrived beyond the estimated delivery timeframe, you may:

• Contact our support team

• Request a cancellation and full refund if the item is no longer needed

14. Lost or Damaged Shipments

In the rare event your package is:

• Lost in transit

• Damaged upon arrival

• Incorrect or incomplete (missing item)

We will initiate a manual verification, and upon confirmation, we will either:

• Offer a replacement

• Or process a full refund

15. Refunds and Exchanges for Shipping Issues

We offer refunds or exchanges for products that are:

• Damaged in transit

• Incorrectly delivered

• Incomplete or missing from the package

Please report such issues to our support team within the designated return window.

16. Weekend and Holiday Deliveries

Orders are processed on business days only, but deliveries may occur on weekends or public holidays depending on the courier.

17. Customer Support

For any shipping-related questions or concerns, please reach out via the Contact Us page on mannatcouture.in. Our support team is here to assist you with tracking, delays, returns, or special shipping requests.

Mannat Couture is committed to providing you a seamless and reliable delivery experience. Thank you for choosing us to style your ethnic wardrobe!